Privacy policy

Last updated: September 8, 2025

Globenax (operated by GLOBENAX LTD, UK Registered Company No. 16577230), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

We may collect the following information when you use our store:

  • Contact details: name, email, billing and shipping address.

  • Payment information: processed securely by Shopify and third-party providers (we do not store full card details).

  • Order data: purchase history and downloads of embroidery files.

  • Technical data: IP address, browser type, device info, cookies.

  • Marketing preferences: subscription choices and communication preferences.

2. How We Use Your Information

We use your information to:

  • Process and deliver your digital orders.

  • Provide customer support.

  • Improve our store and services.

  • Send updates and offers (optional, you can opt out anytime).

  • Prevent fraud and comply with legal obligations.

3. Sharing Your Information

We only share data with trusted partners:

  • Shopify (our e-commerce platform).

  • Payment processors (PayPal, Stripe, credit card networks).

  • Analytics and advertising providers (Google, Microsoft Ads — only with consent).

  • Service providers for email delivery, hosting, or compliance.

We never sell your personal information.

4. Cookies & Tracking

We use cookies to operate the site, remember preferences, and improve performance. You can control cookies through your browser settings or consent tools.

5. Data Retention

  • Order and tax data may be kept up to 6 years.

  • Marketing data is kept until you unsubscribe.

  • Other personal data is kept only as long as needed to provide services or meet legal duties.

6. International Transfers

Because we use Shopify, payment processors, and analytics tools, your information may be transferred outside your country (e.g., UK, EU, USA). We apply safeguards (like standard contractual clauses) to protect your data.

7. Security

We use reasonable technical and organizational measures to secure your data. However, no system is 100% secure.

8. Your Privacy Rights

Depending on your location (e.g., EU, UK, California), you may have the right to:

  • Access or request a copy of your personal data.

  • Correct or update your information.

  • Request deletion of your data.

  • Withdraw consent for marketing at any time.

To exercise your rights, contact us at support@ramesto.com.

9. Children

Our services are not intended for children under 16. We do not knowingly collect their data.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted with a revised "Last updated" date.

11. Contact Us

GLOBENAX — operated by GLOBENAX LTD

  • Email: globenax@outlook.com

  • Phone: +447447882561

  • Address: 2nd Floor, College House, 17 King Edwards Road Ruislip
     London

🔒 This policy is for informational purposes only and does not replace legal advice.