Refund policy

At Globenax , we strive to provide high-quality digital embroidery designs. Please read our refund policy carefully before making a purchase.

Digital Products (Non-Refundable)

• All of our products are digital downloads, and therefore non-refundable once the purchase is completed and files have been delivered.

• By purchasing from our store, you acknowledge that you are buying intangible digital products.

Exceptions & Eligibility for Refunds

Refunds may only be considered in the following cases:

• You purchased the same product more than once by mistake (duplicate order).

• The file you received is corrupted, incomplete, or not working, and we are unable to provide a corrected version.

• A technical error on our side prevented you from receiving the product.

Support & Assistance

If you encounter any issues with your download, we encourage you to contact us at globenax@outlook.com. Our team will do everything possible to resolve the problem quickly (e.g., re-sending files, providing alternative download links, or offering assistance with formats).